Quality Policy

The fundamental objective of this quality commitment is to ensure that the services provided to our clients — consisting of the design, development, production (deployment), digital storage and distribution, technical assistance, marketing, and final deinstallation and, if necessary, disposal of healthcare software (Innovare Genetics Software) — are carried out with a high level of excellence and efficiency, aspiring to be the most reliable and professional option for our clients.

AI INNOVARE GROUP S.L.U. is committed to complying with the following basic principles:

• Continuously improve the quality of the software and the service we provide to our clients.
• Achieve greater competitiveness in our markets based on the trust and loyalty of our clients, ensuring their satisfaction with consistently correct treatment and meeting their requirements and expectations, as well as those of other stakeholders.
• Comply with the legal requirements applicable to our sector, as well as other voluntary requirements to which we subscribe, including specific requirements for healthcare software products.
• Promote initiatives to improve quality and service delivery, providing ongoing training to our employees so they can actively collaborate in this effort.
• Maintain the effectiveness of the quality system and meet the objectives proposed by the organisation and aligned with this quality policy.
• Ensure control of critical suppliers, and comprehensive traceability of data, configurations and software versions.
• Incorporate risk management throughout the software lifecycle.
• Develop and maintain post-marketing surveillance.
• Conduct regular reviews of user information and validation of analytical performance.